Refund policy

Last updated: April 2026

Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging
  • Include tags (if applicable)
  • Include proof of purchase

How to Start a Return
To initiate a return, please contact us at:
πŸ“§ service@porospor.com

Once your return request is approved, we will provide:

  • Return instructions
  • The correct return address
  • Any additional details required

⚠️ Returns sent without prior authorization will not be accepted.

Return Address


Jinjiang District Linli Business Information Service Studio
1st Floor, No. 347, 284 Lishu St
Chengdu, Sichuan 610000
China

Please note:

  • This address is for business registration and correspondence only
  • Return addresses may vary depending on the product and fulfillment center
  • Please contact us first to receive the correct return address

Return Shipping Costs
Customers are responsible for return shipping costs.
If the item is defective, damaged, or incorrect, we will cover the return cost.

Damages and Issues
Please inspect your order upon arrival.

If you receive a:

  • Damaged item
  • Defective product
  • Incorrect item

Please contact us within 48 hours of delivery at:
πŸ“§ service@porospor.com
Include your order number and photos so we can resolve the issue quickly.

Exchanges
We do not offer direct exchanges.
The fastest way to get the item you want is to:

  1. Return the original item
  2. Place a new order after your return is approved

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Please note that your bank or payment provider may take additional time to process the refund.

If you have not received your refund after 15 business days, please contact us at:
πŸ“§ service@porospor.com

Non-Returnable Items
The following items cannot be returned:

  • Customized or personalized items
  • Final sale items
  • Gift cards

Questions?
For any questions regarding returns or refunds, please contact us:
πŸ“§ service@porospor.com
πŸ•’ Support Hours: Monday – Saturday, 9 AM – 6 PM (EST)